Concierge

About This Role

Role:- Concierge (New Residential apartment in Lusail)

Job Purpose

The main purpose of this position is act as the first point of contact between guests and MIPC. Tasked with answering tenant inquiries, directing phone calls, and more. To uphold company culture at all times while making tenants and their guests feel welcomed and valued.

Key Relationships

· Internal : MIPC PM, & FM staff

· External: Customers/Clients, Tenants, Service providers

Accountabilities

· To ensure seamless operation & coordination within the assigned property .

Duties and Responsibilities

· Report to the Property Supervisor and responsible for property management of assigned portfolio.

· Maintain a range of administrative duties and support the completion of facilities and property management key deliverables:

- Arrange pre-move out inspections

- Conduct move-out inspections with tenants & FM Supervisor, including updating related documentation.

- Coordinate with Leasing Dept. and FM with readiness/preparations of all vacant units.

- Conduct move-in inspections and completion of all relevant documentation.

- Monthly utilities (Kahraama/etc.) data capturing and reporting.

- Production of monthly reports and notices.

- Monitor AMC activities and notify tenants accordingly on possible impact.

- Housekeeping & Inventory management.

- Parking coordination via Leasing Department

· Meet and greet tenants and customers as first point of contact ensuring complaints are escalated accordingly.

· Ensure phone calls are taken and queries are dealt with in a timely effective manner.

· Manage mail and deliveries and notify/handover to tenants (where applicable).

· Manage all incoming email within domain.

· Maintain both soft and hard filing systems, ensuring consistency and support management team where required.

· Coordinate social calendar events and related activities.

· Any other duties/responsibilities as assigned from time to time based on the relevant business requirements.

Skills

· Positive phone demeanor and superior written and verbal communication skills are essential.

· Must have a service oriented mindset and be capable of making every tenant/guest feel valued.

· Exemplify strong organizational skills and attention to detail.

· Possess a positive attitude and be willing to work as part of a team.

· Ability to demonstrate professionalism, discretion and confidentiality at all times.

Language (s):

- English (Fluent)

Specialized Training/ Knowledge Required

· Competent working knowledge with Microsoft Office suite, including Word, Outlook and Excel.

· Knowledge of basic office equipment, including printers, scanners, copiers, etc.

Education & Qualifications

· A qualification in customer service or business administration will be an advantage

Experience

· Minimum of 5+ Years of previous customer service experience.

· Office administration experience in filing and compiling reports.

Job Types: Full-time, Permanent

Experience:

• Residential Concierge: 3 years (Required)

Language:

• English (Required)

Work Location: In person