Admissions and Records Executive
Skills
About This Role
Duties and Responsibilities
- Process and assess undergraduate and postgraduate applications in accordance with approved admissions policies and standard operating procedures.
- Verify, maintain, and update applicant and student records to ensure accuracy, completeness, and regulatory compliance.
- Maintain accurate admissions, registration, and enrolment records within the Student Information System (SIS) and approved digital repositories.
- Liaise with academic departments to confirm that application and programme requirements are met.
- Provide professional and responsive customer service to applicants, students, and university staff.
- Respond to routine enquiries related to admissions status, documentation, registration, and student records.
- Update student records with changes to programmes, personal details, or status, as required.
- Support records management activities, including filing, archiving, and retrieval of admissions and student records in line with retention schedules.
- Verify student information for the issuance of official documents such as transcripts and graduation certificates.
- Liaise with internal departments such as Finance, Student Affairs, Marketing, and Recruitment to support accurate student records and processes.
- Maintain effective interdepartmental communication and coordination.
- Assist in the preparation of basic reports and data extracts related to admissions, enrolment, and records for operational and reporting purposes.
- Provide general administrative support to the admissions function, including the preparation of student-related documentation.
- Adhere to institutional policies, procedures, and confidentiality requirements related to admissions and student records management.
- Contribute to continuous improvement initiatives within admissions and records operations.
Skills
- Working knowledge of education regulations and admissions procedures
- Knowledge of different educational systems and qualifications frameworks.
- Ability to follow structured procedures and meet deadlines
- Clear written and verbal communication skills
- Ability to handle confidential information with discretion
- Basic reporting and data handling skills
- Ability to work independently and as part of a team in a regulated environment
- An organized, methodical approach to work with a patient and flexible attitude.
- Ability to manage time effectively and work under pressure and prioritize tasks.
- Knowledge of Microsoft Office suite (Outlook, Word, Excel and PowerPoint) and student information systems
Qualifications
- Bachelor's Degree (or equivalent) in a relevant field (E.g., Education, Business Administration).
- A dynamic and social personality with a proactive role in supporting applicants, students and university staff.
Experience
- A minimum of two years’ experience working in admissions in higher education or office administration is required.
- Experience of working in an educational or training environment is preferred.
Experience
- University or Academic: 2 years (Required)
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