Concierge Agent

About The Ned Doha

The Role

What You’ll Be Doing

• Welcome guests with a warm, professional, and engaging approach, anticipating their needs and exceeding expectations
• Provide information about hotel facilities, services, events, and local attractions
• Arrange transportation, restaurant reservations, sightseeing tours, and other guest requests
• Follow up on guest requests to ensure timely completion and complete satisfaction
• Respond promptly and professionally to phone calls, emails, and guest inquiries
• Coordinate arrival and departure arrangements, including airport transfers and transportation services
• Ensure baggage handling procedures are followed, including proper tagging, tracking, and documentation
• Assist with guest correspondence, messages, parcels, mail, and luggage deliveries in accordance with hotel standards
• Support Front Office, Bell Desk, and Valet operations when required
• Maintain accurate records of guest requests and concierge services
• Stay informed about local events, attractions, restaurants, and entertainment options to provide tailored recommendations
• Handle guest concerns and complaints professionally, taking ownership to achieve satisfactory resolutions
• Monitor guest feedback and identify opportunities to enhance service delivery
• Maintain cleanliness, organization, and presentation of the Concierge Desk and lobby areas
• Ensure guest privacy, confidentiality, safety, and security are upheld at all times
• Conduct thorough shift handovers to ensure seamless communication and continuity of service

About You

• Previous experience in a Concierge, Guest Relations, Front Office, or similar hospitality role is preferred
• Excellent communication and interpersonal skills with a genuine passion for guest service
• Strong knowledge of local attractions, transportation services, restaurants, and leisure activities
• Ability to multitask and remain organized in a fast-paced environment
• Strong problem-solving skills and the ability to anticipate guest needs
• Professional appearance and commitment to luxury hospitality standards
• Proficient in Microsoft Office and hotel management systems
• Ability to handle confidential information with discretion and professionalism
• A positive, proactive, and team-oriented attitude
• Flexible to work shifts, weekends, and public holidays as required
• What’s In It for You?
• Tax-free salary of QAR 24,000 per year
• 21 calendar days annual leave and 11 paid public holidays
• Sick leave benefits as per Qatar Labour Law
• Private Medical Insurance for self
• End of Service benefits
• Complimentary meals at Neddy’s, our team restaurant (breakfast, lunch & dinner)
• Exclusive hotel and dining rates for you, your family, and friends
• Outstanding learning, development, and career progression opportunities
• Reward and recognition programmes
• The opportunity to work in one of Doha’s most iconic lifestyle destinations

Our Culture