Concierge Agent

Role overview

Guest service and concierge operations

• Welcome guests, answer questions about hotel facilities and local attractions, and offer personalized recommendations.
• Anticipate guest needs and arrange transportation, airport transfers, taxis, and limousine services.
• Assist with restaurant, spa, tour, and entertainment reservations.
• Coordinate delivery of requests, packages, messages, and amenities; record requests and follow up on satisfaction.
• Support daily desk operations and guest communications.

Guest relations and administration

• Handle guest concerns and escalate issues when necessary; recognize repeat and VIP guests and provide personalized service.
• Maintain current information on local attractions, transport schedules, city events, and tourism activities.
• Keep concierge materials organized, complete daily reports accurately, and use Marriott systems and procedures.

Safety and compliance

• Follow Marriott and Ritz-Carlton policies, safety, security, and emergency procedures, and applicable local regulations.
• Maintain confidentiality of guest information.

Candidate profile

• High school diploma, hospitality diploma, or equivalent.
• Previous front office, concierge, guest relations, or customer service experience is preferred; luxury hotel experience is an advantage.
• Strong verbal and written English communication; additional languages are an advantage.
• Knowledge of Doha attractions, restaurants, shopping, and cultural sites is preferred.
• Proficiency in Microsoft Office and hotel property management systems.
• Able to stand and walk for extended periods and occasionally carry guest items or packages.