Analyst-Quality

Position details

Position summary and duties

• Transmit information and documents using a computer and electronic devices.
• Prepare and review daily logs, business letters, memoranda and reports, proofreading and editing for accuracy and completeness.
• Exchange information with colleagues using pagers, two-way radios and email.
• Enter and retrieve database information to update records, files and reservations and answer guest inquiries.
• Operate standard office equipment other than computers.
• Welcome guests, anticipate and address service needs, assist individuals with disabilities and express appreciation.
• Build positive working relationships, support team goals and respond appropriately to employee concerns.
• Ensure quality expectations and standards are met and recommend or implement improvements to efficiency, productivity, quality, safety or cost savings.
• Perform other reasonable duties as requested by supervisors.

Work expectations

• Prepare and review written documents accurately and completely.
• Communicate clearly and professionally and use appropriate telephone etiquette.
• Follow company policies, maintain confidentiality and protect company assets.
• Maintain a clean and professional uniform and personal appearance.
• Support quality expectations and service standards.