Multi-Property Assistant EBC Manager

Assists the property’s Banquets/Catering Department in the property's reactive and proactive sales efforts with a focus on group and catering accounts. The position contributes to achieving revenue goals and the financial performance of the department. Assists in implementing the brand’s service strategy and applicable brand initiatives in all aspects of the sales process. Position supports the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases. Assists the seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Ensures the team maximizes revenue opportunities by up-selling and accurately forecasting (catering and group rooms) all events.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 5 years' experience in the sales related professional area.

CORE WORK ACTIVITIES

Maximizing Revenue & Managing Profitability

Solicits/books local catering business and develops group business.

Assists in completing and distributing catering sales revenue and operation budgets and revenue forecasting.

Tracks booking goals on a weekly basis and compiles incentive reports for distribution to catering leaders.

Ensures that booking guidelines are followed and that catering leaders are maximizing space and revenue.

Supports management team in creating and implementing a catering sales/marketing plan addressing revenue, customers and market.

Managing Sales Activities

Assists with selling, implementation and follow-through of catering promotions.

Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Sells menu items, beverages, wines, and facilities including destination services, business center, and audio-visual services.

Demonstrates knowledge and proficiency of how and when to impose deadlines and delegate tasks.

Ensures catering leaders are generating lost business reports.

Manages the catering sales efforts for the property including local and group/catering business.

Distributes catering and group contracts before group arrival.

Understands competitor offerings and effectively sells against them.

Providing Exceptional Customer Service

Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other property departments in order to ensure guest satisfaction.

Supports company’s customer service standards and property’s brand standards.

Participates in and practices daily service basics of the brand.

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.