Concierge
Role Overview
Respond to guest requests for arrangements and services, provide information about the hotel and nearby amenities, and help ensure guest satisfaction.
Key Skills for This Role
Full Job Posting
Position summary
Respond to guest requests for arrangements and services, provide information about the hotel and nearby amenities, and help ensure guest satisfaction.
Guest services and operations
- Arrange transportation, reservations, dry cleaning, or other requested services, or identify appropriate providers.
- Respond to special requests and follow up; answer and record guest calls, messages, questions, requests, and concerns.
- Share information about the property, surrounding area, events, and activities.
- Coordinate with hotel departments to resolve guest requests and problems.
- Review shift logs and daily memos, record relevant information, and monitor club lounge seating, service, safety, and guest well-being.
Standards and working conditions
- Report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
- Follow company policies and quality standards, maintain confidentiality, protect company assets, and uphold professional appearance and communication.
- Welcome guests, anticipate service needs, assist individuals with disabilities, and maintain positive working relationships.
- Stand, sit, or walk for extended periods and move items weighing up to 10 pounds without assistance; perform other reasonable duties as requested.
Preferred qualifications
- A high school diploma or G.E.D. equivalent is preferred.
- No related work experience or supervisory experience is required.
- No license or certification is specified.
Schedule
- Full-time schedule.
Workplace
- The role is not remote and is based at the hotel in Doha, Qatar.
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