Concierge
Role Overview
Concierge role in Rooms & Guest Services Operations.
Full-time, non-management position at the Doha hotel; the posting states it is not remote.
Key Skills for This Role
Full Job Posting
Role and schedule
Concierge role in Rooms & Guest Services Operations.
Full-time, non-management position at the Doha hotel; the posting states it is not remote.
Guest services
- Arrange transportation, reservations, dry cleaning, and other requested services, or identify suitable providers.
- Respond to special requests, follow up on satisfaction, and provide information about the property, local amenities, events, and activities.
- Answer and process guest calls, messages, questions, requests, and concerns; coordinate with hotel departments to resolve issues.
- Review shift logs and daily memo books, record pertinent information, and monitor club lounge seating, service, safety, and guest well-being.
Standards and working conditions
- Report accidents, injuries, and unsafe conditions; complete safety training and certifications.
- Welcome guests, anticipate and address service needs, assist individuals with disabilities, and communicate professionally with guests and colleagues.
- Prepare and review written documents accurately, use appropriate telephone etiquette, support team goals, and comply with quality standards and company policies.
- Maintain professional appearance and confidentiality, protect company assets, and perform other reasonable duties requested by supervisors.
- The role involves standing, sitting, or walking for extended periods or an entire shift, and handling items weighing up to 10 pounds without assistance.
Preferred qualifications
- A high school diploma or GED equivalent is preferred.
- No related work experience or supervisory experience is specified as needed; no license or certification is specified.
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