Computer Repair and Refurbishment Technician

An inclusive workplace

Excellent package: solid basic and company benefits

Hybrid working & core hours in line with role requirements

Career development and life-long learning opportunities

Opportunity to join Europe's largest privately-owned IT Company

Diagnose and identify faults in laptops and desktop computers using software diagnostics tools.

Repair, replace or upgrade damaged or faulty components, such as LCD displays, memory, storage, cooling fans, keyboards, touchpads and batteries.

Update firmware / BIOS and reload operating systems software.

Thoroughly retest all equipment to ensure proper functioning and compliance with refurbishment standards.

Inspecting devices suitable for cosmetic refurbishment, assessing the physical condition of lap-top and desktops to identify cosmetic marks and damage.

Repairing deformation and indentations marks in laptop and desktop casings.

Thoroughly cleaning devices in preparation for cosmetic refurbishment, removal of labels, stickers, adhesive residue from devices.

The careful and precise application of vinyl coverings, such as laptop lid and palm cover and keyboard stickies.

Quality control assessment, physically assess and grade refurbished IT equipment in preparation for resale.

Performing data entry activities on a bespoke SCC system recording essential criteria.

Working as part of a team to ensure all IT equipment is data safe before leaving the department.

To process all customer units within agreed OLA’s/SLA’s, with focus on attention to detail while ensuring customer requirements and expectations are met.

Achieve key performance indicators and targets, thereby ensuring the maximum productivity of the facility, whilst maintaining efficiency and quality.

To undertake any training programs in regard to all processes and procedures, thereby ensuring total compliance to all relevant company policies such as (but not limited to) Health and Safety, Safe Systems of Work and the Traffic Management Plan.

Ensure a high level of security awareness is maintained.

To undertake any other duties commensurate with the position (including specific project activity and covering for absence from the overall Recyclea team) to maintain overall departmental effectiveness.

To ensure all customer equipment is handled carefully to always avoid damage.

To project a pro-active and positive attitude when communicating with external/internal customers. To maintain a friendly, professional service always.

Demonstrable technical expertise in diagnosing and repairing laptop and desktop computers, a minimum of 12 months experience in a similar role is required.

Demonstrable expertise in the cosmetic refurbishment of laptops and desktops, alternatively an adaptable individual with an understanding of computer hardware who can be suitably trained and upskilled.

Strong problem-solving skills and familiarity with different manufacturers of computer hardware.

High levels of dexterity essential, with a strong emphasis on meticulous attention to detail, accuracy and consistency.

Ability to work independently, manage their time effectively and as work as part of a team.

Ability to follow documented processes and procedures.

Ability to always adhere to health and safety practices.

Security clearance or willingness to apply will be required for this role.

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

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