Community Manager

Overview

Key Responsibilities

Community Building

• :
• Develop and implement a comprehensive community engagement strategy
• Develop strategies to grow the online community
• Build and nurture an online community of passionate and engaged customers
• Encourage discussions, answer questions, and engage with community members
• Provide exceptional customer service

Content Creation

• :
• Creation of FAQs sheets and any other similar content about the brand that the team should follow
• Develop and maintain an editorial calendar for community content
• Collaborate with the account management team to align community content with overall marketing goals
• Schedule posts and ensure on-time/zero mistake delivery

Customer Support

• :
• Address customer inquiries, feedback, and complaints in a timely and professional manner. Escalate in a timely manner when required.
• Act as a liaison between the community and relevant departments to resolve issues
• Deliver exceptional customer service consistently
• Moderation and Compliance
• :
• Monitor and moderate user-generated content and discussions to ensure adherence to community guidelines
• Uphold brand values and compliance with social media policies
• Be responsible for seamless collaboration with various teams involved in the creative process and social calendar delivery, and publishing
• Analytics and Reporting
• :
• Track and analyse key community engagement metrics
• Provide regular reports and insights to assess the impact of community efforts
• Daily Social Media Listening+ competitors performance report
• End of campaign sentiment analysis reports

Requirements

• Exceptional understanding of Saudi culture and excellent Arabic copywriting skills.
• Fluent in English
• Minimum of 5 years of experience in community management for established brands
• Strong knowledge of social media platforms, online forums, and community management tools
• Creative thinking and problem-solving abilities
• Customer-focused mindset and a passion for community building
• Ability to work independently and as part of a team