Operations & Community Manager – Residential Compound
Skills
About This Role
Position Summary
We are seeking a high-impact Operations & Community Manager to lead all aspects of operations, unit readiness, and resident experience within our Riyadh compound.
This role combines operational excellence with community engagement and commercial support.
The ideal candidate will ensure all units are guest-ready at all times, service tickets are resolved efficiently, and residents experience a vibrant, well-managed living environment.
In addition to maintaining five-star operational standards, this role plays a key part in supporting sales by managing unit tours and ensuring presentation readiness.
1. Housekeeping Excellence (5-Star Standards)
- Enforce hotel-grade cleaning standards across all units and common areas
- Conduct daily inspections and ensure all units are guest-ready
- Manage linen quality, deep cleaning schedules, and cleaning performance
2. Maintenance & Asset Management
- Oversee maintenance across all systems (HVAC, plumbing, electrical, furniture)
- Implement preventive maintenance programs
- Ensure rapid response to maintenance issues
3. Ticketing & SLA Management
- Ensure all maintenance and service tickets are tracked and closed within SLA
- Monitor ticketing system performance and enforce response times
- Coordinate with technicians and vendors for timely resolution
4. Staff Management
- Lead housekeeping and operations teams with accountability
- Conduct daily briefings and enforce performance standards
- Train staff on service and cleanliness standards
5. Community Experience & Engagement
- Plan and execute community events (fitness, yoga, social activities)
- Build a strong resident community and engagement
- Monitor satisfaction and activate common areas
6. Sales Support & Unit Tours
- Conduct unit tours for prospective tenants and corporate clients
- Ensure units are presented at showroom-level quality
- Coordinate with sales team on readiness and feedback
7. Guest Experience & Operations
- Oversee daily operations and guest communication
- Ensure fast response to requests and high satisfaction
8. Financial & Performance Management
- Manage budgets, staffing efficiency, and cost control
- Monitor KPIs and optimize operations
Requirements
- 5+ years experience in hospitality or property operations
- Strong leadership in housekeeping and maintenance
- Experience managing multi-unit properties or compounds
- Strong organizational and problem-solving skills
- Experience with operational tools and ticketing systems (Zoho preferred)
- Customer-focused mindset with strong communication skills
KPIs
- Unit readiness rate
- Maintenance ticket resolution time (SLA)
- Housekeeping quality scores
- Resident satisfaction
- Community engagement levels
- Support to sales conversion (tour readiness)
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