Community Manager

About This Role

Job Description

Position: Owners Association (OA) Manager – Mid Level
Company: Tomorrow World
Reporting To: Head of Operations
Location: Dubai, UAE
Industry: Real Estate Development | Community & Owners Association Management
Employment Type: Full-Time

Role Overview

Tomorrow World is seeking a proactive and detail-orientated Owners Association (OA) Manager to manage and oversee the day-to-day operations of assigned Owners Associations. The role requires strong regulatory knowledge, financial acumen, and stakeholder management experience within Dubai’s real estate and community management landscape.

Key Responsibilities:

Owners Association Management

• Manage daily operations of assigned Owners Associations in full compliance with RERA and Dubai Land Department (DLD) regulations.
• Serve as the primary liaison between the OA Board, unit owners, service providers, and internal management teams.
• Ensure strict adherence to the OA constitution, by-laws, community rules, and Mollak guidelines.

Financial & Budget Control

• Prepare, manage, and monitor annual service charge budgets, forecasts, and variance reports.
• Coordinate with Finance teams on service charge collections, arrears management, and ageing analysis.
• Review expenditures, control operational costs, and ensure spending remains within approved OA budgets.
• Support audits, financial statements, and timely submission of financial data through the Mollak system.

Board & Owner Coordination

• Organise, attend, and support OA Board Meetings and General Assemblies.
• Prepare agendas, Minutes of Meetings (MoM), and resolutions, and ensure follow-up on agreed action points.
• Communicate clearly and professionally with unit owners regarding notices, circulars, service charges, and community updates.

Vendor & Facilities Oversight

• Coordinate with Facilities Management (FM) teams and third-party vendors to ensure service excellence.
• Review and manage contracts and service agreements for FM, security, cleaning, landscaping, and maintenance providers.
• Monitor KPIs and SLAs and implement corrective actions where service delivery falls short.

Compliance & Documentation

• Ensure ongoing statutory compliance with RERA, DLD, and relevant regulatory authorities.
• Maintain accurate and up-to-date records of OA documentation, contracts, insurance policies, approvals, and correspondence.
• Coordinate timely renewals of insurance policies, FM contracts, and statutory agreements.

Community & Stakeholder Management

• Handle owner queries, complaints, and escalations professionally and within agreed timelines.
• Support dispute resolution between owners, tenants, and service providers.
• Promote community standards, enforce rules, and contribute to a positive and well-managed living environment.

Reporting & MIS

• Prepare monthly and quarterly management reports covering operations, financial performance, and compliance status.
• Track risks, issues, and action plans, escalating matters to senior management when required.

Skills & Competencies

• Strong working knowledge of Dubai OA regulations, RERA requirements, Mollak system, and service charge processes.
• Sound financial acumen with hands-on experience in budgeting and cost control.
• Excellent communication, coordination, and stakeholder management skills.
• Strong problem-solving ability with attention to detail and follow-through.
• Proficiency in MS Office and property/community management systems.

Qualifications & Experience

• Bachelor’s Degree (mandatory).
• 4–5 years of UAE experience in Owners Association or Community Management.
• Proven experience working with OA Boards, service charge budgets, and FM coordination.
• RERA certification or OA-related professional training is an added advantage.

Preferred: IMMEDIATE JOINER

Pay: From AED20,000.00 per month

Experience:

• Real Estate Developer: 5 years (Required)

Work Location: In person