Community Manager

Description

Contractor Supervision

• Implement a checklist for contractor performance tracking
• Conduct weekly and monthly site inspections and record findings

Review SLA and Performance

• Score vendors annually and report top and low performers

Issue

• RFQ, Technical Report, and create Deals

Resident Happiness & Customer Service

• Drive a culture of open communication, swift resolution, and satisfaction. Ensuring all residents use community software and all queries are resolved through it
• Implement a 24-48-hour turnaround time on escalated resident queries and issues by HD.
• Set up quarterly resident feedback surveys and digital suggestion boxes

Owners Committee Point of Contact

• Execute the Owners Committee meeting
• Prepare and submit the agenda through Mollak
• Prepare and circulate MOMs with clear action points to implement after each meeting

Issue

• Eemergency notices through digital platforms

Crisis & Complaint Management

• First point of contact for emergency response, coordination of any emergencies
• Monitor and resolve cases in Mollak within RERA timelines
• Issue Mollak violation notices 24 hours after unnoticed warning
• Respond to RVS and/or legal warnings from DLD

Regulatory Alignment

• Guarantee full alignment with DLD, RERA, and JOP Law
• Attend meetings with authorities if needed (DM, DLD, RERA, etc.)
• Prioritize life safety, fire codes, and community compliance
• Maintain up-to-date fire and safety certifications and Red Folder
• Participate in annual fire drills and quarterly safety awareness campaigns

Event & Community Engagement

• Organize events to foster a vibrant, connected, and conscious community
• Plan event calendar (major events, 2 kids, 1 gathering)
• Introduce campaigns and sustainability education programs.

Document Management

• Maintaining records in Shared drives
• Provide data for the Monthly Management Report
• Issue emergency notices through digital platforms

Skills

& Competencies

• Strong organizational and time-management skills
• Proven expertise in conflict resolution and managing sensitive situations with empathy and tact.
• Strong analytical and decision-making skills
• Good knowledge in business math, accounting, and commercial skills.
• Advanced computer skills (MS Office), including PowerPoint presentation and MS Excel.

& Qualifications

• Bachelor's degree is preferred.
• Minimum of 3 - 5 years of managerial level experience in the hospitality industry within the UAE
• Exceptional communicator, with the ability to build strong relationships and influence strategic development through a clear and well-supported vision.
• DLD, RERA & JOP Law knowledge would be preferred but not Mandatory.