Commercial Director

Commercial Director

Commercial Leadership

• Lead the commercial and procurement strategy for facilities management services.
• Ensure compliance with company policies, client requirements, and regulatory standards.
• Manage commercial risks, contractual obligations, and financial performance of FM contracts.
• Maintain strong relationships with clients, contractors, and key stakeholders.
• Lead and develop the commercial and contracting teams.

Contract Management

• Oversee the development and management of service contracts, SLAs, and KPIs.
• Ensure service providers deliver against contractual financial, quality, and operational targets.
• Manage the full contract lifecycle including tendering, negotiation, and performance monitoring.
• Support operational teams with commercial advice and contract interpretation.

Procurement & Supply Chain

• Lead sourcing strategies and procurement planning for facilities management services.
• Oversee tendering processes, bid evaluations, and supplier selection.
• Ensure procurement activities deliver value, cost efficiency, and service quality.
• Maintain compliance with procurement policies and governance frameworks.

Financial Management

• Manage contract financial performance, forecasting, and budget monitoring.
• Work with finance teams to track financial performance and reporting.
• Identify opportunities for cost optimization and value improvement.
• Monitor contract budgets and manage commercial risks.

Supplier Performance Management

• Develop supplier performance frameworks including KPIs and SLAs.
• Monitor contractor performance and compliance with contractual obligations.
• Conduct supplier performance reviews and implement improvement initiatives.
• Ensure service delivery meets operational and client expectations in a high-demand environment.

Education

Experience

• Minimum 10 years of experience in commercial, contract management, or procurement leadership roles.
• Experience managing large, multi-service contracts or facilities management portfolios.
• Experience in complex operational environments such as large infrastructure, mixed-use developments, or high-footfall assets preferred.

Knowledge & Skills

• Contract Management

Key Competencies

• Strategic Leadership
• Commercial Negotiation