Commercial CRM and TechStack Manager

Role purpose

Key responsibilities

• Own the roadmap for Dynamics 365 and associated sales tools, aligning platforms with go-to-market priorities.
• Review and improve the Dynamics 365 setup, prioritise changes, manage the backlog and establish governance.
• Act as business owner for CRM and sales platforms; translate sales requirements into technical and process improvements.
• Drive user adoption through training, best practices and feedback from the sales organisation.
• Coordinate stakeholder requirements and integration or adoption of CRM tools, including examples such as Tussell and LinkedIn Sales Navigator.
• Advise on Dynamics 365, platform best practices and improvements, including automation and AI opportunities.
• Manage and coach a small team of CRM specialists or administrators.
• Set data standards, monitor data health and lead remediation of data-quality issues.

Skills and experience

• Five or more years leading CRM optimisation, adoption and strategy development; Dynamics 365 is preferred.
• Experience in CRM product ownership, sales process design, data governance and change adoption.
• Strong business-process understanding and stakeholder management, including senior executive engagement.
• Experience leading user adoption through training and engagement, and prior team management.
• Strategic planning, problem-solving and ability to work independently.
• B2B, VAR or technology experience is preferred.

Workplace and schedule

• SCC operates hybrid working, combining office and home working.
• Hours are Monday to Friday, 9:00 am to 5:30 pm.

Contract and compensation

• The role is permanent.
• Salary package is £75,000 plus car allowance and company benefits.

Benefits

• The posting lists a flexible benefits scheme and two paid volunteering days each year.
• Other listed benefits include career development and learning opportunities.

About SCC