Collections Specialist (Saudi National)

Initiate contact with the Client to ensure the Client pays for services within the terms of the contract.

Evaluate Client’s credit history to review, approve, recommend terms for new business or escalate to sales, management, outside counsel if delinquent.

Support sales when client dispute invoices or requires supporting documentation/ preparation of a statement.

Maintain collections history in Oracle – Fusion.

What you’ll do

Required : Saudi National , based out Riyadh

· Understand and adhere to all corporate guidelines for pricing, legal, product, Gold Notes, SOX and country specific laws.

· Evaluate credit history, review and help prepare Sales Agreements with Sales for non-standard terms before presenting to Client; provide updated language, calculation of credits for re-writes and recommendations for edits or further approvals before submission to Client

· Start collections process through Fusion automating collections workflows and combining collection efforts via phone and email to the Client

· Coordinate with the GEMS and the Order Management teams to validate Clients outstanding balance or refund any overpayment coordinating with Cash Applications

· Identify Client issues early and escalate to management and sales

· Meet clients at their offices to discuss delinquent payments when required to do so

· Provide recommendations for enforcing terms or preparing a payment plan directly with the Client

· Electronically invoice via Etimad portal and collect through Clients web portals.

· Preparation of credit memos and accurate coding depending upon the nature of the credit.

What you’ll need

· Bachelor`s degree or equivalent work experience preferred

· Native-level Arabic and business-level English language skills

· 5 or more years of related office experience in one of the following areas: Customer Service, Collections, Sales Support

· Proficient in all Microsoft Office Software.

Oracle and a CRM system knowledge a plus

· Ability to communicate with a diverse audience at various levels and all countries and cultures within the organization

· Effective listening skills and an excellent customer service mindset

· Ability to work proactively in a fast paced, high-pressure environment

· Excellent time management skills and ability to meet tight deadlines

· Strong analytical and problem-solving skills; attention to detail

· Ability to adapt to a constantly changing environment

· Ability to build strong internal/external business partnerships

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 21,000 associates globally who support \~14,000 client enterprises in \~90 countries and territories.

We do important, interesting and substantive work that matters.

That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference.

The bar is unapologetically high.

So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally.

How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team.

Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results.

This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner?

Join us.

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