Collections Specialist

About This Role

Job Summary:

The Collection Officer is responsible for managing and collecting outstanding debts from clients while maintaining positive customer relationships. The role involves monitoring accounts, contacting customers to resolve overdue payments, and ensuring timely collection in accordance with company policies and legal guidelines.

Key Responsibilities:

• Monitor and review customer accounts to identify outstanding debts and overdue payments
• Contact clients via phone, email, or written communication to follow up on pending payments
• Negotiate payment plans and settlements in line with company policies
• Maintain accurate records of all collection activities and customer interactions
• Investigate and resolve discrepancies related to billing or payments
• Escalate unresolved accounts to management or legal teams when necessary
• Prepare regular reports on collection status, aging accounts, and recovery rates
• Ensure compliance with relevant financial regulations and company procedures
• Collaborate with internal departments (finance, sales, customer service) to resolve issues

Qualifications & Skills:

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (preferred)
• Proven experience in collections, credit control, or a similar role
• Strong communication and negotiation skills
• Ability to handle difficult conversations professionally
• Good analytical and problem-solving abilities
• Proficiency in MS Office and accounting/ERP systems
• Strong attention to detail and organizational skills

Key Competencies:

• Persistence and resilience
• Integrity and professionalism
• Customer service orientation
• Time management and ability to meet deadlines