Collections Advisor
Role Overview
Manage and recover overdue customer payments for the UAE market as a Collections Advisor.
Key Skills for This Role
Full Job Posting
About the role
Manage and recover overdue customer payments for the UAE market as a Collections Advisor.
Responsibilities
- Attempt 300–350 calls per day and contact customers through phone, WhatsApp, email, and other available channels.
- Remind customers of outstanding payments, document interactions accurately, and update CRM systems in real time.
- Escalate unresolved or high-risk cases to the team lead or relevant departments.
- Follow CBUAE collection guidelines and Tamara's internal policies.
- Meet daily and monthly collection targets while maintaining high customer satisfaction.
Required qualifications
- Have 1–2 years of experience in debt collection, customer service, or telecalling.
- Fluency in Arabic and English is mandatory.
- Have a good understanding of collection tactics and strong persuasion and problem-solving skills.
- Be professional and culturally aware when handling customers across diverse nationalities.
- Be comfortable with rotational shifts, including collection shifts starting as early as 8:00 AM KSA time.
Preferred qualifications
- A bachelor's degree is preferred but not mandatory.
- Hindi, Urdu, or Filipino proficiency is preferred.
- Familiarity with CRM tools and dialer systems is preferred; MS Excel knowledge is a strong plus.
Shift schedule
- Work collection shifts on a rotational basis; shifts may begin as early as 8:00 AM KSA time.
What the employer offers
- Competitive salary and performance-based incentives.
- Modern workspace, training, and growth opportunities.
- Exposure to multinational customer interactions and regional collections practices.
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