Customer Care Advisor (Non-voice)
Role Overview
Customer care role on Tamara’s Customer Experience team, answering customer queries about its services through the website and live chat.
The role is based onsite in Tamara’s Riyadh office.
Key Skills for This Role
Full Job Posting
Role overview
Customer care role on Tamara’s Customer Experience team, answering customer queries about its services through the website and live chat.
The role is based onsite in Tamara’s Riyadh office.
Responsibilities
- Answer inbound emails and respond to live chats efficiently.
- Identify customer questions, concerns, and overall needs; provide accurate answers and solutions.
- Review customer accounts and transactions while resolving issues.
- Give detailed explanations of services.
- Strive to meet support metrics while providing excellent customer service, and follow communication scripts for different topics.
Requirements
- Native Arabic speaker and fluent English at B2 level.
- Ability to use computers and internet applications.
- Strong written and verbal communication skills; ability to handle customer issues and solve problems quickly.
- Flexibility with rotational working hours and days.
- Previous customer service experience is a plus.
About Tamara
Tamara is a fintech platform serving customers and partner merchants in Saudi Arabia and the GCC region.
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