Collection Representative
Key Skills for This Role
Full Job Posting
Collections and recovery
- Conduct collection calls and correspondence to recover outstanding payments; follow up on overdue accounts and payment commitments.
- Negotiate repayment arrangements and settlements where appropriate.
- Issue payment reminders, collection notices, and recovery letters in accordance with company policy.
- Escalate delinquent accounts and initiate recovery actions when required.
Customer service and account resolution
- Provide professional and courteous service for collection-related matters.
- Investigate and resolve disputes, account discrepancies, and short payments; respond to queries about invoices, statements, and payment methods.
- Coordinate with internal and external stakeholders to resolve account issues efficiently.
Reporting, administration, and compliance
- Maintain accurate records of collection activities and customer interactions; prepare weekly and monthly collection status reports.
- Monitor collection performance and highlight risks or overdue accounts; keep documentation updated and properly filed.
- Follow company policies, procedures, and regulatory requirements; support continuous improvement of collection processes.
- Maintain confidentiality and professionalism when handling customer information.
Qualifications and skills
- Bachelor's degree or diploma in Finance, Accounting, Business Administration, or a related field.
- Two to three years of experience in collections.
- Excellent customer service, communication, negotiation, interpersonal, and relationship-building skills.
- Strong organization and time management, attention to detail and accuracy, and ability to work independently and manage multiple priorities.
- Knowledge of accounting principles and receivables processes.
- Proficiency in Microsoft Office applications, particularly Excel and Word.
- The posting also identifies customer focus, results orientation, business awareness, problem solving, teamwork and collaboration, adaptability, urgency, and relationship building as behavioral competencies.
Compensation
- Pay is AED 5,000–6,000 per month.
Workplace
- In-person work.
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