Collection Executive

Overview

Core Responsibilities

• Familiarize self with all Collections, accounting, quality, policies & processes and other relevant company procedures (i.e. DOA’s) ensuring that these are strictly adhered to fulfill business objectives and familiarization with relevant ERP/other systems.
• Follow up on due invoices by telephone, email & reminder letter within agreed timelines as per collection/accounting policy. Maintain accurate records of all customer activity. Ensure that customer’s outstanding are cleared by customer on a timely basis & reduce/minimize impairment of receivables for TECOM Group. Have clear understanding of the provision policies and its impact on business profitability.
• Deal effectively with customer account queries / complaints, including liaising with other departments, to ensure they are concluded satisfactorily and on time. To ensure all customer queries are logged and recorded on to the ERP system by creating support tasks.
• Handle disputed invoices and follow up for correction with other functions (leasing/Billing) for dispute resolution. Provide accurate advice on billing queries to customers with respect to VAT/invoice details/lease details and other queries. Respond promptly and completely to both customers and internal enquiries. Ensuring debit notes are advised to customers and appropriate recording of the same (i.e. for bounce cheque charges, late payment fees) and credit notes are advised and recorded for any wrong invoicing/charges.
• Ensure timely and accurate application of funds received from customers. Perform customer account reconciliations as required. Send periodic updated customer statements (SOA)/letters as may be requested/when communicating outstanding balances with customers/filing legal cases/repossession etc.
• Identify changes in payment patterns and propose action to avert indebtedness. Inform the Assistant Manager immediately of all important developments / issues and report on status of customer accounts on a regular basis.
• Monitor & take timely action on bounced cheques from customers as per collection policies as well as filing (collection safe) of physical bounced cheques.
• Update the e-litigation system to file police cases
• Advise on initiating repossession of premise based on overdue non-settlement. Prepare files for transfer to the external debt recovery appointed agencies, if required and propose analysis for write off of irrecoverable debts.
• Follow up with banks in coordination with Dubai Police to obtain defaulter’s bank report.
• Assist in obtaining investigation summary of defaulters from various Government Authorities for the rent committee.
• Ensure periodic meetings with brands/business to discuss customer outstanding and action plans to ensure collection efficiencies. Escalate overdue balances to business heads/Assistant manager/Accounting head for corrective actions.
• Coordinate for audit activities – internal & external and assist the auditors for completing audits as per the schedule.
• Implement action plans along with Assistant Manager for audit findings and interact internally and externally to ensure all the audit findings are worked on and successfully dealt with facilitating subsequent audits.
• Conduct review of all administrative procedures, paperwork, etc. in the function and the suggestion of proposals for improvement. Assist in the testing of any new Collections system.
• Perform any other reasonable administrative duties related to the Collections function, including filing and archiving.
• Provide ad-hoc reporting as and when requested.