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Collaboration Consultant

JOIN SOLUTIONS
Riyadh, KSA
Onsite
Discovered Yesterday
Network consultingNetwork operations supportNetwork troubleshootingNetwork managementNetwork availability and capacity planningCisco Call Manager

Full Job Posting

Role overview

The employer seeks a junior Collaboration Consultant and describes the candidate as a creative problem solver who responds rapidly to escalated issues.

The role combines broad networking knowledge with specialist collaboration expertise.

Responsibilities

  • Use analytical processes to resolve issues and translate complexity into clear communication and action plans.
  • Support customers during software deployments and proof-of-concepts in coordination with account teams and Cisco engineering.
  • Deliver migration plans for software upgrades and understand networked applications and dependencies.
  • Perform hands-on network management, availability, and capacity planning.

Qualifications

  • A bachelor's degree in Computer Science or a related field is required.
  • Candidates must be junior or have been out of work for more than three months, have IT experience, and be based in Riyadh, Saudi Arabia.
  • At least one year of network consulting or operations support experience is required, including collaboration troubleshooting in a large-scale network environment.
  • Knowledge is required of Cisco Call Manager, Unity Connection, IM & Presence, Cisco Meeting Server (CMS), CMM Module, WebEx, Contact Center Express, and Contact Center Enterprise.

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