Cloud Operations Analyst - Operate

Role Overview

What You Will Do

• Monitor cloud infrastructure, applications, and operational dashboards across AWS, Azure, GCP, and OCI environments.
• Respond to alerts and incidents by following established operational procedures and escalation processes.
• Perform routine cloud administration activities, including system health checks, access reviews, and operational maintenance.
• Assist with the provisioning, configuration, and decommissioning of cloud resources under the guidance of senior team members.
• Support backup, recovery, patching, and maintenance activities across cloud and hybrid environments.
• Troubleshoot foundational infrastructure, networking, and application issues, and escalate complex problems when appropriate.
• Participate in operational handovers, on-call rotations, incident management, service requests, and change activities.
• Create and maintain runbooks, troubleshooting guides, operational procedures, and knowledge articles.
• Use IT service management platforms such as ServiceNow to track and complete operational work.
• Assist with monitoring, logging, and observability tools to identify service availability and performance issues.
• Support hybrid infrastructure, including Windows and Linux virtual machines hosted on cloud platforms and Microsoft Hyper-V.
• Contribute ideas for automation, continuous improvement, and operational process enhancements while adhering to security, governance, compliance, and operational standards.

Skills, Experience & Qualifications

• 2+ years of experience in IT operations, infrastructure support, service desk, technical support, or cloud operations.
• Foundational understanding of cloud computing concepts and services.
• Basic knowledge of at least one cloud platform: AWS, Microsoft Azure, GCP, or OCI.
• Foundational knowledge of Windows Server and Linux operating systems.
• Familiarity with networking concepts such as TCP/IP, DNS, VPNs, firewalls, and routing.
• Diploma or bachelor's degree in Computer Science, Information Technology, Cloud Computing, or a related field, or equivalent practical experience.
• Strong analytical, problem-solving, and troubleshooting skills.
• Clear written and verbal communication skills and the ability to work effectively in a team.
• A learning mindset and willingness to develop skills across new cloud technologies and platforms.

Nice to Haves

• AWS Certified Cloud Practitioner, Microsoft Azure Fundamentals (AZ-900), Google Cloud Digital Leader, or OCI Foundations Associate certification.
• Exposure to ServiceNow or another IT service management platform.
• Familiarity with monitoring and observability tools such as Dynatrace, Splunk, Azure Monitor, or Amazon CloudWatch.
• Introductory scripting or automation experience with PowerShell, Python, or Bash.
• Exposure to Infrastructure as Code concepts and tools such as Terraform.
• Knowledge of ITIL concepts, incident management, change management, and operational support processes.
• Experience in a managed services or enterprise operations environment.

Total Rewards

• The salary range for this position is $50,000 - $90,000, and individuals may be eligible to participate in our bonus program.
• $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days for learning (Development and Innovation Days), flexible work arrangements and a hybrid work structure.

About Deloitte

Application Notes

• When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience.
• Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business.
• We encourage you to connect with us at [email protected] if you require an accommodation for the recruitment process.