Manager, Technical Delivery, ServiceNow IRM, Sec Ops

Role overview

Delivery and product leadership

• Lead implementations, enhancements, integrations, upgrades, remediation, and operational improvements across the IRM and SecOps portfolio.
• Develop integrated plans for scope, milestones, dependencies, resources, testing, release gates, acceptance, and support transition.
• Coordinate Agile delivery, release planning, cross-team dependencies, progress, risks, decisions, costs, and recovery actions.
• Assess approved changes for impacts to scope, architecture, security, data, testing, support, schedule, and cost.

IRM and security operations

• Guide delivery across IRM capabilities such as policy and compliance, risk, controls, assessments, audit, third-party risk, privacy, resilience, and reporting.
• Translate risk and compliance needs into workflows, data structures, roles, evidence, approvals, notifications, reporting, and integrations.
• Guide delivery across security incident response, vulnerability response, threat intelligence, exposure workflows, exceptions, and remediation orchestration.
• Coordinate security integrations and define workflow ownership, data quality, prioritization, evidence, access control, auditability, and support expectations.

Governance, quality, and operational readiness

• Define outcomes, epics, stories, acceptance criteria, technical deliverables, and non-functional requirements with product owners, business analysts, and architects.
• Maintain traceability from approved requirements through design, testing, release, and business acceptance.
• Coordinate test strategy, test coverage, defect triage, regression needs, and approval evidence.
• Lead release readiness, change approvals, deployment sequencing, rollback planning, communications, knowledge transfer, and stabilization support.
• Ensure runbooks, monitoring, support procedures, ownership, escalation paths, and documentation are complete; drive root-cause follow-up.

Stakeholders and team leadership

• Build relationships across business, risk, security, platform, delivery, and support teams; facilitate workshops, reviews, and decision forums.
• Coordinate distributed teams and vendors, including deliverables, resource plans, forecasts, budgets, and acceptance.
• Mentor team members, delegate work, and maintain reusable standards, playbooks, estimates, templates, documentation, and lessons learned.

Essential experience and qualifications

• Bachelor’s degree in information technology, computer science, engineering, or a related discipline, or equivalent relevant experience.
• Strong technology delivery experience, including leadership of complex cross-functional or geographically distributed teams.
• Experience delivering ServiceNow implementations, enhancements, integrations, upgrades, or operational services.
• Strong knowledge of software delivery lifecycles, Agile delivery, requirements, testing, release management, and production support.
• Ability to identify stakeholder needs, present technical solutions, negotiate commitments, and communicate with technical and non-technical audiences.
• Working knowledge of enterprise risk, compliance, audit, privacy, resilience, vulnerability management, security incident response, or related processes.

Preferred qualifications

• ServiceNow Certified System Administrator and relevant implementation, application developer, IRM, SecOps, or platform certifications are preferred.
• Experience integrating ServiceNow with security platforms, identity services, CMDB or service data, ITSM or change systems, content providers, or analytics platforms is preferred.
• Familiarity with ITIL, Scrum, SAFe, or other service and delivery management frameworks is preferred.
• Experience with enterprise architecture, integration patterns, data governance, security controls, regulated environments, vendors, budgets, or capacity planning is preferred.

Workplace

• The role is based in a UK office with hybrid working; locations listed include Birmingham, Bristol, Manchester, and Milton Keynes.

Personal independence