Clinic Operation Manager
Skills
About This Role
Operational Management
- Oversee end-to-end operations of the clinic, ensuring smooth and efficient service delivery
- Manage patient flow, scheduling, and resource allocation to optimize utilization
- Ensure high standards of patient experience and service quality
- Support clinic setup, soft openings, and continuous operational improvements
Clinical Coordination
- Act as a liaison between management and medical teams
- Collaborate with physicians on clinical workflows and case discussions (non-practicing role)
- Support implementation of clinical protocols and quality standards
Team Leadership
- Lead and manage a multidisciplinary team of ~60-70 staff, including physicians, nurses, technicians, and administrative personnel
- Oversee workforce planning, performance management, and staff development
- Build a strong, collaborative, high-performing team culture
Financial & Performance Management
- Own and drive clinic performance, including P&L responsibility
- Monitor KPIs such as patient volumes, service utilization, and operational efficiency
- Identify and implement initiatives to improve revenue and control costs
Compliance & Regulatory
- Ensure compliance with healthcare regulations and accreditation standards in Saudi Arabia
- Manage licensing, audits, and regulatory requirements
- Maintain relationships with relevant authorities and insurance stakeholders
Stakeholder Management
- Build and maintain relationships with government entities and insurance providers
- Collaborate with internal leadership and head office teams
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