Clinic Operations Coordinator

About This Role

Here is a professional job description for a Clinic Operations Coordinator role at Fisiotrainers LLC (Dubai):

Job Title: Clinic Operations Coordinator

Company: Fisiotrainers LLC
Location: Dubai, UAE
Department: Operations / Clinic Management
Reporting To: Clinic Director / Operations Manager

Job Summary

The Clinic Operations Coordinator is responsible for ensuring the smooth day-to-day functioning of the clinic. This role oversees administrative workflows, patient coordination, staff scheduling, facility operations, and service quality standards. The ideal candidate is highly organized, patient-focused, and capable of managing multiple operational priorities in a fast-paced healthcare environment.

Key ResponsibilitiesClinic Operations Management

• Oversee daily clinic operations to ensure efficient patient flow and service delivery
• Coordinate with physiotherapists, trainers, and administrative staff to maintain schedules
• Ensure clinic readiness, cleanliness, and compliance with health and safety standards
• Monitor inventory levels of clinical supplies and coordinate reordering when needed

Patient Coordination & Experience

• Manage patient bookings, confirmations, and follow-ups
• Handle patient inquiries, feedback, and service recovery professionally
• Ensure a high standard of customer service and patient satisfaction throughout the clinic journey
• Maintain accurate patient records and appointment documentation

Staff Coordination

• Assist in scheduling clinical and non-clinical staff shifts
• Communicate daily schedules, updates, and operational changes
• Support onboarding of new staff and coordinate training logistics

Administrative & Reporting Duties

• Maintain operational reports including attendance, appointment metrics, and clinic performance
• Support billing coordination and liaise with finance for payment tracking when required
• Ensure proper documentation of clinic processes and SOP adherence

Compliance & Quality Assurance

• Ensure clinic operations comply with UAE healthcare regulations and internal policies
• Support audits and implement corrective actions where needed
• Promote continuous improvement in operational workflows

Qualifications & Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, or related field
• 2–4 years of experience in clinic operations, healthcare administration, or customer service management
• Strong organizational and multitasking skills
• Excellent communication skills in English (Arabic is a plus)
• Proficiency in clinic management systems and MS Office
• Ability to work in a fast-paced, patient-centered environment

Key Competencies

• Strong leadership and coordination abilities
• Attention to detail and problem-solving mindset
• Customer-focused approach
• Time management and prioritization skills
• Professionalism and discretion in handling patient information

Job Type: Full-time

Pay: Up to AED640,000.00 per year

Work Location: In person