Client Relationship Executive
Role Overview
IRHA Business Services is seeking a proactive, customer-focused, results-driven CRM Executive to manage client relationships and follow-ups throughout the client journey.
The role involves handling high volumes of client interactions, maintaining structured records, and supporting customer satisfaction.
Key Skills for This Role
Full Job Posting
About the role
IRHA Business Services is seeking a proactive, customer-focused, results-driven CRM Executive to manage client relationships and follow-ups throughout the client journey.
The role involves handling high volumes of client interactions, maintaining structured records, and supporting customer satisfaction.
Key responsibilities
- Manage client communications through calls, WhatsApp, emails, and other approved channels.
- Follow up with existing clients and prospective customers to progress enquiries and ensure timely responses.
- Maintain accurate client information, interaction histories, and follow-up schedules in the CRM system.
- Coordinate with Sales, Business Development, Operations, and other teams to support seamless service delivery.
- Monitor pending client requests and ensure timely resolution of queries and concerns.
- Build and maintain client relationships to improve satisfaction, retention, and repeat business.
- Identify cross-selling and upselling opportunities and coordinate with the appropriate team.
- Track client feedback, complaints, and service issues, escalating unresolved matters when necessary.
- Record client interactions and follow-up activities accurately.
- Work toward assigned KPIs and targets for calls, follow-ups, client engagement, and service quality.
- Prepare regular reports on client interactions, pending enquiries, follow-up status, and customer feedback.
Requirements
- Previous experience in CRM, customer relationship management, customer service, or a similar role is preferred.
- Excellent verbal and written communication skills.
- Strong telephone etiquette, negotiation, and follow-up skills.
- Ability to manage multiple client conversations and priorities efficiently.
- Good organizational skills and attention to detail.
- Familiarity with CRM software, Excel, and client management tools.
- Proactive attitude with a strong sense of ownership and accountability.
- Ability to work in a fast-paced, target-driven environment.
- Experience in UAE business setup, corporate services, PRO services, accounting, or other professional services industries is an added advantage.
Key competencies
- Client relationship management, communication and persuasion, follow-up discipline, customer satisfaction and retention, problem-solving, time management, and KPI and target orientation.
Pay
- Pay starts at AED 2,000 per month.
Work location
- Work location is in person.
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