Client Relations Officer (CRO)

Overview

Full-time/ Admin / Dubai Healthcare City

Key Responsibilities

• Serve as the primary point of contact for both existing and new clients and families.
• Answer a high volume of client inquiries and maintain a rapid response and follow-up rate according to the company standards.
• Conduct communication with potential new clients, providing all relevant information about company services.
• **Educate patients about payment options and financial assistance while handling price and package negotiations with clients.**
• Explain all paperwork, policies, and Insurance procedures, and schedule the initial consultation appointments, assessment appointments, intake appointments, etc.
• Support the admissions and onboarding process for new clients
• Build and maintain long-term positive relationships with parents, caregivers, and stakeholders.
• Coordinate closely with the Client Relations Manager to ensure seamless service delivery.
• Collaborate with the clinical and administrative teams to ensure client satisfaction and service quality.
• Maintain accurate and confidential client records in line with organizational standards.
• Obtain customer feedback, assist with client satisfaction surveys, and provide regular updates to the Management of any concerns/matters that may arise.

Requirements

• A bachelor’s degree in a related field is required.
• **Fluency in Arabic and English (spoken and written) is mandator**y.
• Previous experience in a healthcare or rehabilitation setting (experience in an autism or therapy center is a plus).
• Good understanding of insurance procedures and documentation.
• Strong communication, coordination, and interpersonal skills.
• Excellent **negotiation skills** and multitasking abilities.
• Professional, empathetic, and client-focused attitude.
• Proficiency in Microsoft Office, MS Excel, and CRM systems (preferred).
• Ability to work collaboratively within a multidisciplinary team.
• If you are interested, please share your CV with hr@ddydubai.com or drop your CV directly to the HR team via WhatsApp +971 55 524 8075

Education

• Bachelor's (Preferred)

Experience

• Health care preferbly in rehabilitation/autism center: 3 years (Preferred)

Language

• Arabic (Required)
• English (Required)