Client Relations Manager
Role Overview
Develops and maintains relationships with new and existing clients and provides them with products and services that ensure client satisfaction.
Key Skills for This Role
Full Job Posting
Job Summary
Develops and maintains relationships with new and existing clients and provides them with products and services that ensure client satisfaction.
General Accountabilities
Prepare engineering and construction proposals.
Nurture and close new engineering and construction contracts to meet the monthly sales target.
Record and manage sales records in CRM software.
Schedule and attend client consultations as needed.
Greet and screen clients and telephone callers in a professional manner.
Generate project status reports in excel and CRM software.
Respond to customer inquiries in timely manner.
Keep clients updated on progress of their projects and maintain a good ongoing relationship with them.
Help organize and attend educational seminars presented by Optimum Seismic, Inc and network with potential clients.
Work with engineering and drafting team to schedule site visits with clients and their agents.
Monitor and update project information and company’s CRM software.
Perform other related duties as assigned.
*The company reserves the right to add or change duties at any time.
Job Qualifications
- Bachelor’s Degree in Business Administration or related field with 5+ years of successful sales and customer service experience.
- Experience in construction industry is a plus.
Skills
- Excellent written and verbal communication
- Service orientation
- Persuasion
- Time management
- Self-motivated
Work Environment
This position will be based in office in Vernon CA for 100% of the time. This position requires a very strong work ethic coupled with determination and focus to achieve challenging goals, and willingness to work a flexible schedule.
Competitive Benefit Package
- Health benefit, Life Insurance, Long-Term Disability, Hospital Indemnity, On-and-off the Job Accident, Critical Illness, 401k, Paid Vacation, and Paid Holiday.
About Optimum Seismic
California earthquake-retrofit contractor providing structural engineering, metal fabrication, and construction services to multifamily and commercial building owners.
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