Client Relations Executive – PRO
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
At Sarie, we help founders, businesses, enterprises and individuals build and grow in the UAE — free from the confusion, delays, or guesswork that usually comes with immigration and compliance.
Key Skills for This Role
Full Job Posting
Overview
At Sarie, we help founders, businesses, enterprises and individuals build and grow in the UAE — free from the confusion, delays, or guesswork that usually comes with immigration and compliance.
As we scale, we are building a strong in-house team and are looking for experienced professionals who understand how things actually get done in the UAE ecosystem.
Role Overview
We are looking for a hands-on professional with proven experience across client relations, PRO services, licenses, immigration, visas and government processes.
This role is critical to ensuring delivery excellence, transparency, and client trust.
You will be responsible for managing end-to-end client relational workflows — from onboarding to final issuance — while coordinating with internal teams, management, government portals, and external stakeholders.
Key Responsibilities
- *Manage end-to-end client relations for:*
- Own and manage client relationships from onboarding through to service completion and beyond.
- Act as the key driver for all client relationships, ensuring a smooth, transparent, and professional experience.
- Understand client needs and deliver expert guidance on company formation, licensing, amendments, visas, and related services.
- Coordinate with internal operations teams and management to ensure timely and accurate execution of all client requests.
- Maintain proactive communication with clients on case progress, timelines, and requirements in a strategic manner.
- Build long-term relationships by identifying opportunities for additional services and ongoing support.
- Ensure all client documentation and information is accurate, complete, and up to date.
- Track client interactions, updates, and status through internal systems / CRMs.
- Resolve client concerns, escalations, or delays with ownership and accountability.
- Work closely with Sales, Operations, and Finance teams to ensure seamless handovers and service delivery.
- Lead client experience, communication flows, and retention strategies as Sarie scales.
What We’re Looking For
- *4–8+ years of hands-on experience in:*
- DED Work
- PRO services
• Immigration / Visas
- Business setup or government services
- Strong working knowledge of UAE regulatory and compliance frameworks
- Experience working with Amer / Tasheel / MOHRE / GDRFA / Freezones
- Highly organized, detail-oriented, and process-driven
- Comfortable handling multiple cases simultaneously
- Clear communicator — internally and with clients
- Takes ownership, not excuses
- *Nice to Have*
- Experience in a business setup firm, PRO outsourcing company, or consultancy
- Exposure to Golden Visa or investor visas
- Experience working with CRMs or case management tools
- Ability to mentor junior team members as the team scales
Why Join Sarie
- Work directly with founders and leadership
- Be part of a growing, credible, and transparent brand
- Build systems, not just execute tasks
- Long-term growth opportunity as Sarie scales regionally
- A culture that values clarity, accountability, and respect
- [*Kindly note preference will be given to applicants who can join on immediate basis*]
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at sarie
Client Relations Executive – Female
Dubai, UAE
At Sarie, we help founders, businesses, enterprises and individuals build and grow in the UAE — free from the confusion, delays, or guesswork that usually comes with immigration and compliance. As we scale, we are buildi
Client Relations Executive – Female – Business Setup DED
Dubai, UAE
At Sarie, we help founders, businesses, enterprises and individuals build and grow in the UAE — free from the confusion, delays, or guesswork that usually comes with immigration and compliance. As we scale, we are buildi
Client Relations Executive – Female PRO
Dubai, UAE
At Sarie, we help founders, businesses, enterprises and individuals build and grow in the UAE — free from the confusion, delays, or guesswork that usually comes with immigration and compliance. As we scale, we are buildi
DED PRO – Operations Administrator
Dubai, UAE
At Sarie, we help founders, businesses, and individuals build and grow in the UAE — without the confusion, delays, or guesswork that usually comes with immigration and compliance. As we scale, we are building a strong in