Client Relations Executive – Female

Overview

Role Overview

Key Responsibilities

• *Manage end-to-end client relations for:*
• Own and manage client relationships from onboarding through to service completion and beyond.
• Act as the key driver for all client relationships, ensuring a smooth, transparent, and professional experience.
• Understand client needs and deliver expert guidance on company formation, licensing, amendments, visas, and related services.
• Coordinate with internal operations teams and management to ensure timely and accurate execution of all client requests.
• Maintain proactive communication with clients on case progress, timelines, and requirements in a strategic manner.
• Build long-term relationships by identifying opportunities for additional services and ongoing support.
• Ensure all client documentation and information is accurate, complete, and up to date.
• Track client interactions, updates, and status through internal systems / CRMs.
• Resolve client concerns, escalations, or delays with ownership and accountability.
• Work closely with Sales, Operations, and Finance teams to ensure seamless handovers and service delivery.
• Lead client experience, communication flows, and retention strategies as Sarie scales.

What We’re Looking For

• *4–8+ years of hands-on experience in:*
• DED Work
• PRO services

• Immigration / Visas

• Business setup or government services
• Strong working knowledge of UAE regulatory and compliance frameworks
• Experience working with Amer / Tasheel / MOHRE / GDRFA / Freezones
• Highly organized, detail-oriented, and process-driven
• Comfortable handling multiple cases simultaneously
• Clear communicator — internally and with clients
• Takes ownership, not excuses
• *Nice to Have*
• Experience in a business setup firm, PRO outsourcing company, or consultancy
• Exposure to Golden Visa or investor visas
• Experience working with CRMs or case management tools
• Ability to mentor junior team members as the team scales

Why Join Sarie

• Work directly with founders and leadership
• Be part of a growing, credible, and transparent brand
• Build systems, not just execute tasks
• Long-term growth opportunity as Sarie scales regionally
• A culture that values clarity, accountability, and respect
• [*Kindly note preference will be given to applicants who can join on immediate basis*]