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paycor

Client Operations Specialist

Corestream
Tampa, USA
Full-time
Mid Level
Hybrid
Discovered 1 months ago

Full Job Posting

  • Monitor data file exchanges for completion, technical requirements, file transmission protocol, and decipher file errors.
  • Invoice clients and follow up on remittance, supporting related inquiries.
  • Assess and analyze data to identify billing and payment discrepancies
  • Manage ticketing portals/applications to document client/provider inquiries promptly.
  • Utilize MS Office tools (Word, Excel, PowerPoint)
  • Plan and schedule activities associated with the processing of customer data with minimal direction.
  • Develop and document process improvement initiatives to minimize data errors and increase efficiency.
  • Communicate effectively, fostering positive relationships with technical and non-technical staff, both internally and externally.
  • Demonstrate outstanding customer service skills with a professional, friendly, and positive attitude.
  • Act as a liaison between external partners and the technical team.
  • 3+ years of experience triaging, expediting, and scheduling help desk tickets.
  • 2+ years of experience with file transfer protocols.
  • 3+ years of experience with MS Office Suite.
  • Strong analytical and organizational skills with proven experience handling multiple client-supported activities simultaneously.

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