Client Growth Manager
Skills
About This Role
Revenue Ownership
- Own total revenue targets for assigned industries and accounts.
- Manage a balanced revenue mix across:
- New client acquisition
- Upselling and cross-selling
- Renewals and contract expansions
- Ensure gross margin targets are achieved through disciplined pricing.
- Maintain accurate sales forecasts and healthy pipeline coverage.
- Develop and execute annual growth strategies for assigned industries.
- Track and report performance against revenue and profitability targets.
New Business Development
- Identify and pursue new logo opportunities within assigned industries.
- Build and manage a robust sales pipeline.
- Conduct prospecting, qualification, and opportunity assessment.
- Lead proposal development, commercial negotiations, and contract closure.
Account Growth & Expansion
- Identify opportunities for additional services and solutions.
- Lead commercial discussions for scope extensions and renewals.
- Secure approvals and sign-offs for expanded engagements.
Client Relationship Management
- Serve as the executive-level single point of contact (SPOC) for assigned accounts.
- Build trusted relationships with senior stakeholders and decision-makers.
- Understand client business objectives and align solutions accordingly.
- Own client satisfaction, retention, and long-term account health.
- Manage escalations and resolve commercial conflicts.
Industry Leadership
- Monitor market trends and emerging opportunities within assigned sectors.
- Position company capabilities and value propositions to meet industry needs.
- Act as the commercial authority for the assigned vertical.
Contract & Commercial Management
- Own contract execution and commercial terms.
- Ensure agreements align with revenue and margin objectives.
- Coordinate with Finance on invoicing and collections as an escalation point.
Governance & Reporting
- Prepare structured reports covering:
- Revenue performance
- Gross margin
- Client risks
- Growth opportunities
- Provide early warning on commercial or relationship risks.
- Participate in executive reviews, steering committees, and governance meetings.
Cross-Functional Alignment
- Collaborate strategically with Delivery, PMO, Product, and Finance teams.
- Communicate client priorities and commercial objectives.
- Escalate risks without taking ownership of operational execution.
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