Client Experience & Treatment Executive

Role mission

Key responsibilities

• Monitor use of the CRM system, help resolve issues, and escalate matters to senior management when necessary.
• Support effective use of data-management and external communications systems.
• Use benchmarking, customer insights, A/B testing, and partner feedback to improve digital-channel features and functionality.
• Collate and analyze data with established tools and methods to generate standard insights.
• Gather business requirements through interviews, document analysis, and workflow analysis.
• Conduct customer and market research.
• Implement and monitor security measures such as firewalls or message encryption and notify security experts of issues.
• Build internal working relationships and participate in training and development activities.

Qualifications and experience

• Short-cycle tertiary education.
• Sound experience and understanding of straightforward procedures or systems.
• Basic experience coordinating the work of others.
• Deliver professional services with guidance from senior colleagues.