Client Advisor - Repossi, The Galleria Abu Dhabi
Skills
About This Role
Overview
INSPIRE \| EXHILARATE \| DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East.
The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distribution and marketing services with a portfolio of eight owned brands and over 300 international brands in the luxury, beauty, fashion, and art de vivre categories.
More recently, the Group expanded its expertise into new categories of luxury watches, jewellery, and eyewear.
Every step at Chalhoub Group is taken with the customer at heart.
Be it constantly reinventing itself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores, online and through mobile apps, each touch point leads to delighting the customer.
Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries, whose cohesive efforts have resulted in the Group being ranked third in the Middle East and first in Saudi Arabia as a Great Place to Work®.
To keep the innovation journey going, the Group has set up “The Greenhouse”, which is not just an innovation hub, but also an incubator space and accelerator for start-ups and small businesses in the region and internationally.
This is just one of the several initiatives taken by the Group to reinvent itself, catalysed by forward thinking and future-proofing.
The Group has also been embedding sustainability at the core of its business strategy with a clear commitment towards people, partners and the planet, and by being a member of the United Nations Global Compact Community and signatory of the Women's Empowerment Principles.
What You'll Be Doing
At Chalhoub we express the exceptional!
Working as a Client Advisor you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.
Key Responsibilities
- Represent the brand by communicating its values and philosophy through activities and interactions with customers and other team members
- Promote the Group’s loyalty program (MUSE) and increase enrolment rate and new customer acquisition
- Build and maintain guest experience standards in order to build strong loyalty.
- Ensure efficient collection of customer data in adherence to the marketing team.
- Collect data on customer behaviour, top sellers, and slow movers to support business reviews.
- Maintain and understand customer purchasing patterns and behaviours, and utilize this database to engage and build strong relationships with customers to encourage future selling opportunities
- Stay up to date with the latest fashion trends, social media campaigns, products and competitors, brand’s different online (website, app and social media) offerings and activities and promote them to customers
- Participate in the brand’s events and support with in-store marketing events and activations.
- Achieve individual and collective sales targets and ensure all sales and operational policies and procedures are followed and maintained.
- Customer Centricity
- Executing and promoting exceptional customer service and relations in stores and customer home visits
- Attend to customer needs, sales, special order and repairs.
- Support in-store customer experience.
- Communicating with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpass customers’ expectations.
- Use clienteling techniques, omnichannel approach and tools to connect virtually with customers, build a one-on-one relationship based on trust and human touch and drive loyalty. Such techniques and tools include messaging, (virtual) shopping appointments, etc.
- Operational Excellence
- Prepare and process e-commerce orders’ fulfilment from the store within the set SLAs in terms of time and quality.
- Demonstrate a strong understanding and leverage available technology tools when available to support customer experience in and outside of the store (Clienteling app, CRM, OMS, etc.)
- Maintain all operating standards as per the brand’s VM guidelines and SOP’s.
- Provide feedback on store functionality
What You'll Need To Succeed
- Strong experience in the Luxury Retail industry.
- Preferably have a background of experience within the Retail Luxury Jewellery and Watches industry.
- Excellent clienteling skills and hold a solid client database.
- Dynamic and positive personality traits.
- Strong English communication skills.
What We Can Offer You
With us, you will turn your aspirations into reality.
We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.
Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
To view all our perks and benefits, click here.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers.
At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future.
We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job

Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done

Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role

AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click

Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.

Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Luxury Off-Plan Client Advisor - Anu Dhabi | PSI
Property Shop Investment LLC (PSI) · Abu Dhabi Emirate
Company Description Property Shop Investment (PSI), founded in 2007, is the leading private real estate company in Abu Dhabi and Dubai. Renowned for its sustainable performance and industry recognition, PSI has establish
Skills
Yesterday
Apply Now↗Apply Now ↗Client Advisor - UAE National
Tiffany & Co. ·
Overview JOB DESCRIPTION Tiffany & Co... the name instills images of Beauty, Romance, and the iconic Blue Box. It is a Symbol of Excellence. For 185 years, Tiffany has created a legacy of exquisite designs and romantic i
Skills
Yesterday
Apply Now↗Apply Now ↗Client Advisor
Panerai · Dubai
YOUR MISSION: Manage a sales channel, such as such direct sales, online sales, or retail sales. Develop and implement channel sales strategies that align with the overall business objectives. Identify new business opport
Skills
2 days ago
Apply Now↗Apply Now ↗Client Advisor and Sales Support (Mandarin Speaker preferably)
Bvlgari · Dubai
Position CLIENT ADVISOR AND SALES SUPPORT (Mandarin Speaker preferably) Your Mission To provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficie
Skills
4 days ago
Apply Now↗Apply Now ↗Client Advisor
IWC Schaffhausen · Dubai
YOUR MISSION: Manage a sales channel, such as such direct sales, online sales, or retail sales. Develop and implement channel sales strategies that align with the overall business objectives. Identify new business opport
Skills
5 days ago
Apply Now↗Apply Now ↗Client Advisor and Sales Support (Mandarin Speaker preferably)
Bulgari · Dubai
Position CLIENT ADVISOR AND SALES SUPPORT (Mandarin Speaker preferably) Your Mission To provide an inspirational, luxurious shopping experience, maximizing every sales opportunity. Support peers and colleagues in efficie
Skills
5 days ago
Apply Now↗Apply Now ↗Luxury Private Jeweler / Senior Client Advisor
Jewelebrate · Dubai
We are seeking a highly motivated, impeccably connected Luxury Private Jeweler / Senior Client Advisor. In this entrepreneurial role, you will act as a true "Private Jeweler," utilizing your established network and prove
Skills
1 weeks ago
Apply Now↗Apply Now ↗Client Advisor - Emiratization
Louis Vuitton · Dubai
About The Job Act as an ambassador of the Maison, delivering an exceptional client experience aligned with the Louis Vuitton promise. The Client Advisor builds genuine and long-term relationships with clients, understand
Skills
1 weeks ago
Apply Now↗Apply Now ↗Client Advisor - The Grove, Abu Dhabi
Tiffany & Co. · Abu Dhabi
Job Description At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting si
Skills
1 weeks ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required