Client Account Manager

What you will do

• Manage relationships with key clients across industries
• Create value-add through regular touchpoints
• Craft compelling reports on utilization and value-add stories
• Partner with the Client Success Team to deliver exceptional corporate and individual client engagement
• Research and build new relationships within existing accounts, including with executive stakeholders
• Collaborate with members of the BlackCloak Executive team - making sure every client has connections with our senior leadership team
• Achieve ARR goals
• Create strategies and take necessary actions for maintaining industry-best renewal rates, on-time
• Meet and exceed upsell targets
• Provide reporting and insights both across the company and your accounts to ensure all see the value and success of the program
• Prepare and deliver ongoing account renewal and revenue expansion forecasts
• Work side-by-side with account executives, bringing in new corporate clients to ensure a seamless onboarding process and transition to account manager
• Provide weekly utilization reports internally
• Report to clients monthly and quarterly, or weekly, as required.
• Manage relationships with key clients across industries Create value-add through regular touchpoints Craft compelling reports on utilization and value-add stories Partner with the Client Success Team to deliver exceptional corporate and individual client engagement Research and build new relationships within existing accounts, including with executive stakeholders Collaborate with members of the BlackCloak Executive team - making sure every client has connections with our senior leadership team
• Achieve ARR goals Create strategies and take necessary actions for maintaining industry-best renewal rates, on-time Meet and exceed upsell targets Provide reporting and insights both across the company and your accounts to ensure all see the value and success of the program Prepare and deliver ongoing account renewal and revenue expansion forecasts Work side-by-side with account executives, bringing in new corporate clients to ensure a seamless onboarding process and transition to account manage
• Provide reporting and insights both across the company and your accounts to ensure all see the value and success of the program Prepare and deliver ongoing account renewal and revenue expansion forecasts Work side-by-side with account executives, bringing in new corporate clients to ensure a seamless onboarding process and transition to account manager Provide weekly utilization reports internally Report to clients monthly and quarterly, or weekly, as required.

What you need to be successful