Claim Quality Assurance Supervisor- Material Damage

Minimum 7+ years of Property & Casualty insurance experience

Extensive vehicle estimating experience

Extensive experience handling property damage claims

Prior experience leading, mentoring, and developing claims teams

Strong knowledge of insurance industry practices, claims handling standards, regulations, and terminology

Experience managing high-volume workloads while maintaining service and quality standards

Excellent leadership, coaching, and performance management skills

Strong analytical, organizational, and decision-making abilities

Proficiency with Microsoft Office Suite, claims systems, and Windows-based applications

Ability to pass a background check

Ability to work effectively in a fast-paced, paperless environment while managing multiple priorities

You will be responsible for leading and developing a team responsible for Total Loss, Salvage, Material Damage Specialists, and related claim operations.

Reporting directly to the Material Damage Manager, this role provides leadership, technical guidance, quality oversight, and operational support to ensure claims are handled efficiently, accurately, and in compliance with company guidelines and regulatory requirements.

The ideal candidate is a strong leader with extensive property damage experience, exceptional technical expertise, and a passion for coaching teams and driving continuous improvement.

Lead, coach, mentor, and develop a team of Material Damage Specialists, Total Loss Adjusters, Salvage Specialists, and Field Appraisers.

Monitor workload distribution and implement load-leveling strategies to improve cycle times and operational efficiency.

Conduct file audits and quality reviews to ensure compliance and consistency.

Manage employee performance, development plans, and performance evaluations.

Foster a culture focused on accountability, collaboration, training, and continuous improvement.

Ensure timely and accurate resolution of claims in accordance with company standards and industry best practices.

Oversee total loss and salvage claim handling processes.

Monitor claim quality and regulatory compliance.

Ensure compliance with insurance codes, including vehicle inspection requirements following repairs.

Review operational performance metrics and implement corrective actions when necessary.

Develop, maintain, and improve claims policies, procedures, workflows, and best practices.

Create and maintain tow and storage charge surveys to assess reasonable versus unreasonable charges.

Identify opportunities for process improvements and system enhancements.

Partner with leadership and IT teams to improve operational efficiencies and workflow automation.

Stay current on state insurance regulations and industry changes.

Actively support staff training, technical development, and claims education initiatives.

Provide technical guidance to team members and claims staff.

Share best practices and promote professional growth within the department.

Produce clear, professional correspondence, reports, and claim documentation.

Provide leadership with accurate operational reporting and performance updates.

Escalate risks, concerns, or operational issues impacting departmental performance.

Partner closely with Human Resources on attendance, performance, and employee relations matters.

Strong leadership and team development skills

Expert property damage and vehicle estimating knowledge

Excellent analytical and critical-thinking abilities

Proven ability to manage competing priorities

Strong communication and conflict resolution skills

Sound judgment and decision-making capabilities

Exceptional organizational and planning skills

Commitment to customer service excellence and quality outcomes

Exempt position

Fast-paced, high-volume claims environment

Technology-driven paperless workplace

Occasional travel may be required

Extended periods of computer use and sitting

Alternative work schedules may apply based on business needs