CCO Supervisor (Central Cash Office & Customer Service) - Grandiose Supermarket

About This Role

Grandiose is a proudly home-grown retail chain that redefines shopping and dining experiences in the UAE. As a fast-growing and dynamic brand, we are seeking for a dynamic CCO Supervisor for our team in UAE

Job Scope:

To monitor daily cash transactions and ensure compliance of CCO procedures & processes while handling a team in a professional manner and providing excellent customer service

Job Performance Indicators:

• Control CCO function in-store to minimize cash loss.
• Ensure the CCO section is managed as per sop and departmental guidelines
• Manage performance and achieve professional development milestones

Key Responsibilities:

• Handle cash registers, physical cash, devices, and loyalty efficiently to achieve the organization's standards
• Conduct periodic inventory of cash float in stores to ensure accuracy and sufficient cash float is maintained
• Conduct periodic inventory and reconciliation of prepaid vouchers, e-gift vouchers, cigarettes, and others.
• Conduct spot check for cashiers as per SOP
• Ordering all consumables.
• Ordering cash change as per SOP
• Provide cash change to cashiers to ensure smooth transactions at the counters
• Reconcile cash float and verify CCO reports to ensure accurate fund management.
• Deposit daily cash in the bank and assure all information is updated in the system to ensure on-time reporting
• Assist customers for queries, complaints for merchandise refunds to ensure customer needs are addressed in line with organization policy and procedure while maintaining or projecting a professional image of organization.
• Identify any errors in cash collected and immediately report to management of any discrepancies for immediate resolution
• Customer suggestions are noted and presented to management for customer service improvement
• Ensure daily reconciliation of cash collected from Ecommerce and Home delivery.
• Ensure to post open statements for Internal and Ecommerce statement on time.
• Determine assets required with respective departments to ensure smooth operation in cash section
• Provide on-the-job coaching, and training for all employees in the store (new joiners, multi-taskers, etc.) and follow-up to achieve employee skill enhancement.
• Prepare staff schedules and leave plans to ensure efficient workload planning. Manage staff absenteeism efficiently with minimum disruption to service levels.
• Communicate clear directions to the team to achieve performance excellence
• Appraise individual performance of the team members and department in line with the organizations Human resources practices to ensure retention of the employee as well as growth

Required Skills & Qualifications:

• Bachelor’s degree in Accounts / Finance or equivalent
• Minimum 2 years of relevant experience as a Cash Supervisor/In charge in Supermarket

We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary; other duties may be assigned as necessary.

Job Type: Full-time

Pay: AED3,200.00 - AED3,500.00 per month

Application Question(s):

• What is your notice period?
• What is your minimum monthly salary expectation?
• How many years of experience you have as a Cashier Supervisor in Hypermarket/Supermarket?

Work Location: In person