oracle

CCE

Digitide Solutions

Kolkata, IND

Full-time

Junior · 1–2 years experience

Onsite

Discovered 2 weeks ago

Communication

Full Job Posting

High school diploma or equivalent; relevant certifications in customer service are preferred.
1-2 years of experience in a customer service role, preferably in a call center environment.
Excellent communication skills, both verbal and written, with a focus on active listening.
Strong problem-solving abilities and a customer-centric approach.
Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously.
Proficiency in using computer systems and customer relationship management (CRM) tools.
Flexibility to work in shifts, including weekends and holidays, as per business needs.
Strong work ethic, with a commitment to delivering exceptional customer service.
Willingness to learn and adapt to new technologies and processes.
A positive attitude and a passion for providing excellent customer experiences.

Handle inbound and outbound customer calls, emails, and chats, providing prompt and accurate responses.
Resolve customer complaints and queries, ensuring a positive and satisfying experience.
Maintain a high level of customer service excellence, aiming for customer delight.
Collaborate with the team to identify and implement process improvements, enhancing efficiency.
Maintain accurate records of customer interactions and feedback for future reference.
Stay updated with product knowledge and company policies to provide accurate information.
Actively participate in team meetings and contribute to strategy discussions.
Assist in cross-selling and upselling company products and services when appropriate.
Ensure compliance with data privacy and security regulations during customer interactions.

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