Cashier supervisor / Customer service Executive - Hypermarket
Key Skills for This Role
Full Job Posting
Duties & Responsibilities
- Supervise and coordinate daily cashier operations to ensure smooth and efficient service.
- Monitor cashiers, prepare staff schedules, and ensure proper staffing.
- Check and verify cash, card, credit, and other payment transactions for accuracy.
- Monitor cashier shortages, excesses, refunds, voids, discounts, and transaction discrepancies.
- Ensure daily cash collection, cash counting, and deposits are completed accurately and on time.
- Train, guide, and motivate cashiers to maintain high standards of customer service.
- Handle customer complaints, payment issues, and cashier-related concerns professionally.
- Prepare and submit daily cashier reports, cash reconciliation, and related documents.
- Ensure compliance with company cash-handling, security, and operational procedures.
- Coordinate with Accounts, Sales, Inventory, and Management to resolve transaction and operational issues.
- Collect and safely keep customers' luggage or personal belongings at the customer service counter and issue tokens for collection.
- Support customers with lost and found inquiries and coordinate with security when required.
Skills and Abilities
- Strong cash handling and reconciliation skills.
- Good knowledge of POS and payment systems.
- Excellent numerical and calculation skills.
- Strong attention to detail and accuracy.
- Ability to supervise, train, and motivate cashier staff.
- Good customer service and complaint-handling skills.
- Strong communication and teamwork abilities.
- Ability to identify and resolve cash discrepancies.
Compensation
- Pay: AED 2,500.00 - AED 3,000.00 per month.
Work Location
- Work Location: In person.
Job Type
- Job Type: Full-time.
Requirements
- Strong cash handling and reconciliation skills.
- Good knowledge of POS and payment systems.
- Excellent numerical and calculation skills.
- Strong attention to detail and accuracy.
- Ability to supervise, train, and motivate cashier staff.
- Good customer service and complaint-handling skills.
- Strong communication and teamwork abilities.
- Ability to identify and resolve cash discrepancies.
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