Case Manager – Advance Tax Rulings

About This Role

Job Title: Case Manager – Advance Tax Rulings

Location: Doha, Qatar
Experience Required: 2+ Years
Employment Type: Full-Time

Job Overview

We are looking for a Case Manager to support the Advance Tax Rulings function.

The role involves managing the end-to-end lifecycle of case applications, ensuring efficiency, accuracy, and compliance with governance, service levels, and confidentiality standards.

You will act as a central coordinator between applicants, internal teams, and stakeholders, ensuring smooth processing of cases from intake to final decision.

Key Responsibilities Intake & Case Handling

• Receive and acknowledge applications
• Verify completeness and eligibility of submissions
• Perform initial screening and classification of cases

Case Management & Documentation

• Create and maintain case records and tracking systems
• Manage documentation, correspondence logs, and version control
• Ensure compliance with document handling and retention policies

Coordination & Timeline Management

• Develop case plans with milestones and deadlines
• Coordinate internal reviews, meetings, and communications
• Track progress and escalate delays or risks

Stakeholder Communication

• Act as the single point of contact for applicants
• Draft professional communications and meeting notes
• Ensure alignment with official policies and procedures

Quality Assurance & Reporting

• Conduct quality checks on applications and documents
• Prepare case summaries and reports for decision-making
• Track SLA compliance and case performance

Decision & Closure

• Coordinate approvals and final documentation
• Manage communication of decisions to stakeholders
• Support publication and documentation of finalized rulings

Governance & Compliance

• Ensure adherence to data protection and confidentiality standards
• Maintain accurate data for reporting and audits
• Support process improvements and system enhancements

Education & Experience Essential:

• Bachelor’s degree in:
• Law / Accounting / Taxation / Finance / Economics / Public Administration
• Minimum 2+ years of experience in:
• Case management / legal / tax / administrative roles
• Strong Arabic communication skills (mandatory)
• Good command of English

Preferred:

• Certified Case Manager (CCM)
• PMP / PRINCE2 certification
• Knowledge of data protection / ISO 27001

Required Skills

• Case management & document control
• Stakeholder coordination
• Strong written communication & drafting
• Attention to detail and process discipline
• Ability to manage deadlines and multiple cases

Core Competencies

• High level of confidentiality and integrity
• Strong organizational and planning skills
• Analytical thinking and problem-solving
• Team collaboration and coordination
• Continuous improvement mindset

How to Apply

Interested candidates can share their CV at:
77708191.

Work Location: In person