Case Manager

About This Role

Overview M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.

Amana Healthcare is a leading long-term care and rehabilitation provider in the Middle East and GCC, and the region’s pioneer in post-acute care services. It offers comprehensive long-term care, post-acute rehabilitation, transitional care, and home healthcare. As part of the M42 network, Amana is dedicated to delivering high-quality, patient-centered care tailored to the needs of individuals requiring complex or extended recovery support.

The role leads the Case Management service, ensuring high‑quality, patient‑centered care aligned with M42 values, western standards of practice, and regulatory requirements. The role provides clinical and operational leadership to the Case Management team, driving continuity of care, patient safety, staff engagement, and continuous improvement.

Responsibilities

• Lead and manage the Case Management team to deliver safe, effective, and patient‑centered services.
• Following up with hospitals, stakeholders, and referral sources for patient acquisition.
• Ensure compliance with DOH/DHA/MOH regulations, professional codes of conduct, and accreditation standards.
• Oversee clinical and operational activities to optimize patient outcomes, safety, and customer satisfaction.
• Promote continuity of care, appropriate utilization of resources, and effective transition and discharge planning.
• Monitor staffing, skill‑mix, and workload based on patient complexity and service needs.
• Drive quality improvement, risk management, and incident reporting initiatives using evidence‑based practice.
• Build strong interdisciplinary relationships and foster engagement, trust, and compassionate communication.

Qualifications

• Bachelor’s degree in Physiotherapy or Occupational Therapy.
• Current DOH license or eligibility as a Physiotherapist or Occupational Therapist.
• Minimum 5 years clinical experience, including 3 years in a leadership or management role.
• Experience with healthcare regulations, accreditation standards (JCIA or equivalent), and quality improvement.