Call Centre Quality Specialist
Skills
About This Role
Overview
- Minimum 12 years of relevant experience in Contact Center operations and customer service environments.
- Strong technical understanding of contact center systems and technologies.
- Familiarity with Dubai Government service indicators and quality standards, including the Dubai Model and 360 Services.
- Experience in developing and updating service delivery standards.
- Experience in conducting internal self-assessments and audits to evaluate the effectiveness of systems and processes.
- Good knowledge of excellence policies and related frameworks.
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