Team Leader - Call Centre
Skills
About This Role
Overview
Email your CV
Please mention the subject line: TL/Call Centre
Primary Job Responsibilities
- Mandatory to have healthcare experience. Ophthalmology background will be an advantage.
- Supervise and support call center agents to deliver outstanding customer service.
- Manage call center operations, including call routing, scheduling, and performance monitoring.
- Train and develop team members to enhance their skills and knowledge.
- Prepare MIS reports, analyze data.
- Collect regular feedbacks from the patients.
- Handle escalated calls and resolve customer complaints in a professional manner.
- Collaborate with hospital departments to streamline communication processes.
- Monitor call center metrics and implement strategies to improve performance.
- Perform all related duties as assigned by Reporting Manager.
Experience
- Team handling: 2 years (Required)
- Call Centre: 5 years (Required)
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