Call Centre Agent/Transportation Coordinator
JOB VACANCY FOR CALL CENTRE AGENT/RECEPTIONIST (Preferably Female) The Call Center Agent is responsible for handling inbound and outbound calls, assisting clients with booking appointments, providing information about salon/spa services, addressing customer inquiries and concerns, and managing staff transportation.
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About This Role
Overview
JOB VACANCY FOR CALL CENTRE AGENT/RECEPTIONIST (Preferably Female)
The Call Center Agent is responsible for handling inbound and outbound calls, assisting clients with booking appointments, providing information about salon/spa services, addressing customer inquiries and concerns, and **managing staff transportation**.
This role requires excellent communication skills, professionalism, and the ability to maintain a positive customer experience.
The Call Center Agent plays a key role in ensuring high customer satisfaction, retention, and efficient service coordination.
Adheres to all company policies and SOP’s.
***Key Responsibilities:***
***Work Schedule & Expectations***
- Flexible working hours, including evenings, weekends, and peak business periods as required.
- Active participation in team meetings, training sessions, and performance reviews.
- Maintain a professional and friendly demeanor at all times.
Qualifications/Requirements
- Minimum 3-4 years’ experiences in a Reception or Customer Services role, preferably in a Hair & Beauty Salon or Spa
- Minimum 2 years’ experience in a call centre.
- Minimum 2 years’ experience in handling POS.
- Strong computer skills and knowledge of Excel and Outlook.
- Ability to manage work flow and priorities
- High level of customer service
- Highly articulate
- Flawless communication skills
- Sitting for extended periods of time
- A HOMESERVICE call centre experience is a plus
- Please share your updated CV at +971 50 926 1797.
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