Call Center Representative
About This Role
Job Title - Contact Centre Agent -
Type -Long Term
Work Location - Dubai
 
 Key Responsibilities:
-
Answer incoming calls and respond to customer inquiries professionally
-
Make outbound calls for follow-ups when needed
-
Provide accurate and complete information using company tools
-
Handle complaints calmly and offer solutions within set timelines
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Keep records of interactions, process customer accounts, and file documents
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Follow company procedures and guidelines
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Escalate issues to the right department when necessary
-
Meet individual performance targets and support overall team goals
Preferred Skills & Traits:
- Fluency in Arabic and English (spoken and written)
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