Call Center Representative
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About the Role
Job Title \- Contact Centre Agent \- Type \-Long Term Work Location \- Dubai \&\#160; **\&\#160;Key Responsibilities:** * Answer incoming calls and respond to customer inquiries professionally * Make outbound calls for follow\-ups when needed * Provide accurate and complete information using company tools * Handle complaints calmly and offer solutio
Key Skills for This Role
Full Job Posting
 Key Responsibilities
- Answer incoming calls and respond to customer inquiries professionally
- Make outbound calls for follow-ups when needed
- Provide accurate and complete information using company tools
- Handle complaints calmly and offer solutions within set timelines
- Keep records of interactions, process customer accounts, and file documents
- Follow company procedures and guidelines
- Escalate issues to the right department when necessary
- Meet individual performance targets and support overall team goals
Preferred Skills & Traits
- Fluency in Arabic and English (spoken and written)
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