Call Center Agent

Overview

• WE DELIVER - Let's deliver together:
• Ability to handle inquiries professionally and resolve issues effectively
• Provide informed assistance and guidance on service requirements
• Familiarity with CRM tools and ticketing systems to log and manage customer interactions efficiently
• Capable of assessing customer needs and proposing appropriate service solutions
• Essential for handling difficult conversations and ensuring positive experiences, even in challenging scenarios
• WE DREAM - This is what we dream of:
• Saudi nationals with Diploma in Mechanical Engineering or related field
• Minimum of 1 year experience in automotive aftersales – preferably with hands-on knowledge of automotive service processes and familiarity with common service issues
• English & Arabic language - Proficiency level
• Strong communication skills
• Can-Do-Attitude
• Live our Values - Respect, Teamwork, Passion, Forward Thinking and Integrity
• We CARE - What you can expect:
• Multinational culture
• Flat hierarchy
• Engaging and dynamic work environment
• A highly motivated team
• A modern workplace in the heart of Jeddah
• Personal and professional development opportunities
• Competitive compensation package \| 22 working days annual leave + local public holidays \| Appealing Health & Life Insurance plan
• We aim to be a great place to work, where our colleagues feel valued, have equal opportunities and benefit from pay equity
• We DARE - YOU to apply:
• Applications from all individuals is encouraged regardless of gender
• Applications accepted from local hires ONLY
• More about us:
• Petromin Corporation is a leading multi-national organization in the Kingdom of Saudi Arabia.
• We stand as a strong transformative force, enabling the movement of people, products and services through sustainable and innovative mobility solutions serving individuals and businesses alike – We help you move!
• With a family of more than 5,000 colleagues, Petromin holds deep roots in over 40 countries throughout Central Asia, Southeast Asia and the MENA region.
• Under the Petromin Corporation banner, we proudly host 8 business verticals, all devoted to provide a wide range of products and services.
• Through this profile, we are the only company to serve the entire customer automotive journey.
• In the Mobility Solutions ecosystem, Petromin Corporation is revolutionizing the landscape through futuristic ideas and sustainable practices with a customer-centric mindset.
• *Mission*
• To be the most customer centric mobility solutions leader in Saudi Arabia by using the latest technology platforms, service, and parts network in a sustainable manner.
• *Vision*
• To provide personal vehicle owners and vehicle enthusiasts with products and services offering the most comprehensive end to end mobility, convenience, and value in a most professional manner.
• *Ethics*
• Our organization functions on an ethos of honesty and respect.
• We believe in supporting our people and preserving our biosphere through responsible practices.
• *Culture*
• Our organization focuses on building a foundation of trust and reliance for its greatest resource – our people.
• Together, we nurture our environment to prosper and grow, with mutual respect, to build a better tomorrow.
• We are looking forward to welcoming you!