CAFM Operator

Job Summary

Key Responsibilities

• Operate and maintain the CAFM platform (e.g., MRI Evolution or similar) ensuring it aligns with the organization's needs and standards.
• Input, update, and manage asset registers, PPM plans, maintenance schedules, and projects.
• Track and ensure work orders, preventive maintenance tasks, and reactive and corrective maintenance are completed.
• Generate and distribute scheduled and ad-hoc reports from the CAFM system to management and other stakeholders.
• Serve as the first point of contact for internal CAFM-related helpdesk queries.
• Assign work orders to the appropriate resource based on skill, location, & availability.
• Log, track, and resolve user issues and service requests related to CAFM and facility operations.
• Escalate complex technical issues to the appropriate IT or CAFM Specialist teams as needed.
• Provide first-line CAFM system support to users across the organization.
• Deliver training sessions or create user guides to enhance system understanding and user adoption.
• Follow up on assigned tasks to ensure timely execution and status updates in CAFM.
• Coordinate emergency or high-priority work orders and ensure prompt resolution.
• Maintain clear communication with all stakeholders during the lifecycle of workorder
• Assist FM team with work order lifecycle management, resource allocation, and operational planning.
• Monitor and report on Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) through CAFM reporting.
• Support the onboarding of new properties, assets, PPM plans, and maintenance programs into the system.
• Regularly audit and validate CAFM system data to ensure accuracy, consistency, and completeness.
• Work closely with technical teams, service providers, and facility coordinators to ensure real-time updates and service tracking.
• Proactively identify data discrepancies and recommend corrective actions to uphold operational excellence.
• Monitor system performance and escalate technical issues.
• Ensure all CAFM records meet organizational and regulatory compliance standards.
• Keep accurate and updated documentation on system configurations, workflows, assets, and maintenance histories.
• Actively participate in regular reviews of CAFM or FM processes with FM team.
• Identify inefficiencies, propose process enhancements, and support the implementation of improvements.

Required Criteria

• Diploma or bachelor’s degree in FM, Engineering, IT, or a related field.
• Minimum 3 years of relevant experience in Proven experience working in an CAFM Operator role in Facility Management industry
• Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint).
• CAFM software like MIMS, MAXIMO, ORACLE, MRI/FSI