CAFM Operator

Job Purpose

Job Responsibilities

• Create and Manage all on-demand and POs in CAFM.
• Create and Manage all AMC Work Orders and POs in CAFM
• Record and update CAFM stores status and inventory.
• Coordinate with Facilities Managers, FM Engineers and Technicians regarding status of tasks.
• Maintain and update all necessary records and database that includes but not limited to services provided, supplier’s list, etc.
• Log calls/jobs on CAFM applications received.
• Create Purchase Requisitions (PR) in ERP systems in parallel with PO created in CAFM system.
• Update CAFM PO details to complete GRN and Payment.
• Ensure tasks are updated in the CAFM/ERP system in line with the tasks’ (PPM, Reactive and Corrective Maintenance) SLA’s/KPI’s.
• Provide general support to the Operations department employees (e.g. gate pass, annual leave applications, time sheets, correspondence etc.).
• Serves as a point of contact for contractors for receiving invoices, service reports, and other submittals from the suppliers, service providers, etc. for Line Manager’s approval.
• Record requests, complaints, concerns highlighted on CAFM for Line Manager’s review and action.
• Prepare periodic tracker as may be requested by Management to report activities.
• Respond to a variety of customer requests, questions, complaints and inquiries via the telephone or in person in a courteous, efficient and timely manner.
• Administer and manage the CAFM system, ensuring accurate asset registration, preventive maintenance scheduling, and reactive work order tracking.
• Lead the configuration and rollout of CAFM modules across various FM disciplines including Hard, Soft, and Specialized Services.
• Develop standard reporting formats for operational dashboards and KPIs, including SLA adherence, backlog analysis, and technician productivity.
• Conduct system training for FM staff, contractors, and helpdesk personnel to ensure consistent use of CAFM workflows and protocols.
• Coordinate with IT and ERP teams to integrate CAFM with procurement, HR, and inventory management modules.
• Perform periodic data audits and validation checks to ensure integrity, completeness, and compliance of asset and service records.
• Support FM Management in analyzing CAFM-generated data for performance reviews, budgeting, and service re-tendering exercises.
• Perform other duties as assigned by the Line Manager and or Reporting Manager.

Job Requirements

Experience In Facility Management Industry Is Preferred·