Cafe Supervisor
Role Overview
We are seeking a passionate and experienced Café Supervisor to manage the daily operations of a premium café within an exclusive private members club.
The ideal candidate will combine strong operational expertise, specialty coffee knowledge, and a genuine appreciation for personalized hospitality.
This role is responsible for maintaining exceptional product quality, leading a motivated service team, and creating a welcoming yet sophisticated café experience that reflects the Club's distinctive standards.
Key Skills for This Role
Full Job Posting
Key Responsibilities
- Oversee daily café operations, ensuring efficient service, consistent product quality, and an inviting atmosphere for members and guests.
- Supervise, coach, and motivate the café team, ensuring adherence to service standards, grooming guidelines, and operational procedures.
- Maintain high standards of coffee preparation, beverage presentation, food quality, and overall service consistency.
- Build strong relationships with members, recognizing individual preferences and delivering thoughtful, personalized service.
- Conduct daily briefings, allocate responsibilities, and monitor team performance to ensure smooth operations during peak service periods.
- Manage stock levels, product ordering, inventory rotation, and wastage while maintaining effective cost controls.
- Collaborate with Culinary and Beverage teams to introduce seasonal offerings, enhance menu selections, and maintain product innovation.
- Address member feedback and service concerns with professionalism, discretion, and timely resolution.
- Ensure compliance with food safety, hygiene, equipment maintenance, and health and safety standards.
- Desired Skills & Competencies
- Diploma or relevant qualification in Hospitality, Food & Beverage Management, or a related discipline is preferred.
- 3–5 years of experience in café or Food & Beverage operations, including at least 1–2 years in a supervisory capacity , preferably within premium cafés, specialty coffee concepts, private members clubs, or luxury hospitality environments.
- Strong knowledge of specialty coffee, espresso extraction, brewing techniques, beverage preparation, and contemporary café trends.
- Proven ability to lead, develop, and motivate service teams while maintaining consistent operational standards.
- Excellent member engagement and interpersonal skills with a polished, attentive, and service-oriented approach.
- Commercial awareness with experience in inventory management, cost control, upselling, and operational efficiency.
- Strong organizational and problem-solving skills with the ability to manage multiple priorities effectively.
- Proficiency in POS systems, inventory platforms, and café operational reporting tools.
Requirements
- Diploma or relevant qualification in Hospitality, Food & Beverage Management, or a related discipline is preferred.
- 3–5 years of experience in café or Food & Beverage operations, including at least 1–2 years in a supervisory capacity , preferably within premium cafés, specialty coffee concepts, private members clubs, or luxury hospitality environments.
- Strong knowledge of specialty coffee, espresso extraction, brewing techniques, beverage preparation, and contemporary café trends.
- Proven ability to lead, develop, and motivate service teams while maintaining consistent operational standards.
- Excellent member engagement and interpersonal skills with a polished, attentive, and service-oriented approach.
- Commercial awareness with experience in inventory management, cost control, upselling, and operational efficiency.
- Strong organizational and problem-solving skills with the ability to manage multiple priorities effectively.
- Proficiency in POS systems, inventory platforms, and café operational reporting tools.
About The First Group Hospitality
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